Shipping policy
SHIPPING & DELIVERY POLICY
Last Updated: September 2, 2026
This Shipping & Delivery Policy applies to purchases made through getinnolabs.com and forms part of the terms governing purchases from Innovation Laboratories.
Innovation Laboratories is a trading name and brand operated by:
Ad Magic Networks LLC
312 W 2nd St, Unit #A2299
Casper, Wyoming 82601
United States
Email: help@getinnolabs.com
1. FREE SHIPPING – UNITED STATES & CANADA
We offer FREE standard shipping on all orders to customers in the United States and Canada, unless otherwise clearly stated at checkout.
There is no minimum purchase requirement for standard free shipping unless a specific promotion or product states otherwise.
Where expedited or alternative shipping options are available, these may be offered at an additional charge. The applicable cost will be displayed at checkout before you complete your purchase.
2. INTERNATIONAL SHIPPING
We ship to many countries worldwide.
Shipping charges for destinations outside the United States and Canada vary depending on the destination, order and available shipping service.
Your applicable international shipping charge will be calculated and displayed at checkout before you complete your purchase.
International shipping availability may vary by country and by product.
We reserve the right to restrict or discontinue shipping to particular countries or regions where necessary because of carrier availability, customs requirements, legal or regulatory restrictions, or other operational considerations.
3. ORDER PROCESSING AND DISPATCH
Orders placed before 4:00 PM, Monday through Friday, are generally processed and shipped the same business day.
Orders placed after 4:00 PM will normally be processed and shipped on the next business day.
Orders placed on Saturday or Sunday will normally be processed and shipped on the following Monday, excluding public holidays.
Where Monday is a public holiday, weekend orders will normally be processed on the next available business day.
Same-day processing applies to orders that are successfully submitted, paid and approved before the 4:00 PM cut-off. Orders requiring additional payment verification, fraud review, address verification or other manual review may take longer to process.
Unexpected fulfilment disruptions or circumstances outside our reasonable control may occasionally affect dispatch times.
4. UNITED STATES DELIVERY TIMES
For standard shipping within the United States, delivery is generally expected within 3 to 5 days after dispatch.
This timeframe is an estimate rather than a guaranteed delivery date.
Delivery times can occasionally be affected by the shipping carrier, destination, severe weather, public holidays, peak periods or other circumstances outside our reasonable control.
Customers should therefore allow additional time where unusual carrier or logistical delays occur.
5. CANADIAN AND INTERNATIONAL DELIVERY TIMES
Delivery times to Canada and international destinations vary depending on the destination, selected shipping method, carrier and customs processing.
The available shipping options and applicable rates will be displayed at checkout.
International orders may require additional time for customs clearance.
Any delivery timeframe displayed on our Website, at checkout, in tracking information or in order communications is an estimate unless we expressly state that a delivery date is guaranteed.
6. TRACKING
Tracking is provided for every order.
Once your order has been processed and dispatched, we will provide you with a tracking link so that you can follow the progress of your shipment.
Tracking information may be sent by email, text message, customer-account notification or another contact method associated with your order.
Please allow a short period after receiving your shipping confirmation for the carrier's tracking system to register and update your shipment.
Tracking updates are supplied by the relevant shipping carrier and may occasionally be delayed, incomplete or temporarily unavailable.
7. SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
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name;
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street address;
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apartment, suite or unit number;
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city;
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state, province or region;
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ZIP or postal code; and
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country
before submitting your order.
If you notice an error after placing an order, contact us immediately at help@getinnolabs.com.
We will make reasonable efforts to correct the address if the order has not yet been processed or dispatched, but because orders placed before 4:00 PM may be shipped on the same day, the window in which an address can be changed may be very limited.
We cannot guarantee that an address can be amended once fulfilment or dispatch has begun.
8. INCORRECT OR INCOMPLETE ADDRESSES
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be returned to us or otherwise become undeliverable.
Where permitted by applicable law, the customer may be responsible for reasonable additional shipping costs required to resend an order where the delivery failure resulted from an incorrect or incomplete address supplied by the customer.
We are not responsible for delivery to an incorrect address where the order was delivered to the exact address supplied by the customer, except where applicable law provides otherwise.
9. INTERNATIONAL CUSTOMS, DUTIES AND TAXES
International shipments may be subject to customs duties, import taxes, VAT/GST, brokerage fees, handling charges or other fees imposed by the destination country or local authorities.
Unless expressly stated otherwise at checkout, international customers are responsible for any customs duties, import taxes or similar governmental charges imposed on their order.
These charges are not controlled by Innovation Laboratories and can vary substantially between countries.
We recommend checking your country's applicable import rules and charges before ordering if you are uncertain.
10. INTERNATIONAL SUPPLEMENT RESTRICTIONS
Laws governing dietary supplements and their ingredients vary between countries.
An ingredient that may lawfully be sold as a dietary supplement in the United States may be restricted, differently classified or prohibited in another country.
We may restrict particular products or destinations where we become aware of applicable restrictions, but we cannot guarantee that our Website will identify every local import requirement.
To the extent permitted by applicable law, international customers are responsible for ensuring that products they order may lawfully be imported, possessed and used in their destination country.
Customs authorities may inspect, delay, restrict or refuse entry to international shipments.
Nothing in this section removes any legal responsibility that applicable law places directly upon Ad Magic Networks LLC as seller, distributor or exporter.
11. CUSTOMS DELAYS
International orders may occasionally be delayed by customs authorities.
Customs clearance times are outside our direct control and can vary considerably by destination.
A customs delay does not necessarily mean that an order has been lost.
If your international order appears to have been held in customs for an unusually long period, please contact us and we will provide reasonable assistance where possible.
12. REFUSED OR UNCLAIMED INTERNATIONAL SHIPMENTS
If an international shipment is refused by the recipient, not collected, or returned because required customs duties or import charges were not paid, the parcel may be returned to us.
Where permitted by applicable law, any refund may be reduced by reasonable non-refundable shipping, return shipping, customs or carrier charges actually incurred by us as a direct result of the refusal or failure to collect.
This does not affect mandatory statutory consumer rights.
13. LOST PACKAGES
If tracking indicates that your package has not been delivered and it appears to be lost in transit, please contact us at help@getinnolabs.com.
We will investigate the shipment with the relevant carrier and, where appropriate, arrange a replacement or refund in accordance with applicable law and our policies.
Please allow reasonable time for the carrier to investigate a reported lost shipment.
Nothing in this section limits any statutory rights you may have where goods are not delivered.
14. PACKAGES MARKED AS DELIVERED
If tracking indicates that your package has been delivered but you cannot locate it, please:
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check the delivery location and surrounding property;
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check with other members of your household;
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check with neighbours, building reception, concierge or mailroom where applicable; and
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allow a short period in case the carrier's tracking status was updated before physical delivery.
If you still cannot locate the parcel, contact us at help@getinnolabs.com and we will provide reasonable assistance in investigating the delivery with the carrier.
The outcome of lost or stolen package claims may depend upon the circumstances, carrier investigation and applicable consumer law.
15. DAMAGED SHIPMENTS
If your order arrives damaged, please contact us promptly at help@getinnolabs.com.
Where possible, include:
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your order number;
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photographs of the damaged product;
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photographs of the external packaging;
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photographs of the shipping label; and
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a brief description of the damage.
Please retain the product and packaging while we investigate the issue, as the carrier may require additional information.
Where appropriate, we will arrange a replacement, refund or other remedy in accordance with applicable law and our Refund Policy.
16. WRONG OR MISSING ITEMS
If your order contains an incorrect product or an item is missing, please contact us promptly at help@getinnolabs.com with your order number and details of the issue.
We will investigate and, where appropriate, arrange for the correct or missing item to be supplied or provide another appropriate remedy.
17. MULTIPLE SHIPMENTS
Orders containing multiple products may occasionally be fulfilled from different locations or shipped in separate packages.
If this occurs, you may receive more than one tracking link and the packages may arrive on different dates.
You will not be charged additional shipping solely because we choose to divide an order into multiple shipments.
18. DELIVERY RESTRICTIONS
We reserve the right to refuse or cancel shipment of a product where:
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the destination is not supported by our carriers;
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the product cannot lawfully be shipped to the destination;
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applicable customs or regulatory requirements prevent shipment;
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the order presents a suspected fraud or security risk; or
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circumstances outside our reasonable control make shipment impractical.
If we cancel an order because we cannot ship it and no goods are supplied, we will refund the amount paid for the affected products and any associated shipping charges paid to us.
19. RISK OF LOSS
Risk in products transfers in accordance with applicable law.
Nothing in this Shipping Policy is intended to transfer the risk of loss to a consumer earlier than permitted under mandatory consumer protection law.
In jurisdictions where the seller remains responsible for goods until they are physically received by the consumer or their designated recipient, those statutory protections remain fully applicable.
20. RETURNS
Shipping and delivery matters relating to returns, refunds, damaged goods and our 30-Day Money-Back Guarantee are also governed by our Refund & Returns Policy.
Where there is any conflict between this Shipping Policy and mandatory consumer law, mandatory consumer law will prevail.
21. CONTACT US
If you have questions about shipping, tracking or delivery, please contact:
Innovation Laboratories
A trading name of Ad Magic Networks LLC
312 W 2nd St, Unit #A2299
Casper, Wyoming 82601
United States
Email: help@getinnolabs.com
Website: getinnolabs.com
Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.
Shipping Summary
United States: FREE standard shipping
United States delivery: Typically 3–5 days after dispatch
Canada: FREE standard shipping
International: Rates vary by destination and are displayed at checkout
Orders before 4:00 PM Monday–Friday: Normally processed and shipped same day
Weekend orders: Normally processed and shipped Monday
Tracking: Provided for every order
Your statutory consumer rights are not affected by this Shipping & Delivery Policy.