Refund policy

RETURNS & REFUND POLICY

Last Updated: September 2, 2026

At Innovation Laboratories, we want you to feel confident trying our products. That's why qualifying purchases are backed by our 30-Day Money-Back Guarantee.

This Returns & Refund Policy applies to purchases made directly through getinnolabs.com.

Innovation Laboratories is a trading name and brand operated by:

Ad Magic Networks LLC
312 W 2nd St, Unit #A2299
Casper, Wyoming 82601
United States

Email: help@getinnolabs.com

Nothing in this policy limits any statutory consumer rights that cannot lawfully be excluded or restricted.

1. OUR 30-DAY MONEY-BACK GUARANTEE

We stand behind our products.

If you purchase a qualifying product directly from getinnolabs.com and are not satisfied with it, you may request a refund under our 30-Day Money-Back Guarantee within 30 days of receiving your order.

We understand that you need to try a product to decide whether it is right for you. For that reason, your product does not necessarily need to be unopened or unused to qualify for our 30-Day Money-Back Guarantee.

To request a refund, contact us at:

help@getinnolabs.com

Please include your order number and the product for which you are requesting a refund.

Our 30-Day Money-Back Guarantee is in addition to, and does not replace, any statutory rights you may have.

2. WHEN THE 30-DAY PERIOD BEGINS

The 30-day period begins on the date your order is recorded as delivered by the shipping carrier.

If your order contains multiple shipments delivered on different dates, the 30-day period for each product begins when the applicable shipment is delivered.

If tracking information is unavailable or clearly inaccurate, we will determine the delivery date reasonably using the available shipping information.

3. PRODUCTS YOU HAVE TRIED

We want our guarantee to be useful, so you may open and reasonably try a supplement or other qualifying product before deciding whether you are satisfied with it.

However, the guarantee is intended to allow customers to genuinely evaluate our products, not to provide unlimited free products.

We therefore reserve the right to refuse or limit a refund request where there is reasonable evidence of fraud or abuse, including where:

  • substantially all of a product has been consumed before the refund request is made without reasonable explanation;

  • multiple units of the same product have been opened or consumed;

  • a customer repeatedly purchases products and requests refunds;

  • multiple refund claims are associated with the same customer, household, address, payment method or account;

  • unusually large quantities were purchased and consumed before a refund was requested;

  • the product has been deliberately damaged or misused; or

  • there is other reasonable evidence that the guarantee is being used fraudulently or contrary to its intended purpose.

Any decision to restrict a claim under this section will be made reasonably and does not affect statutory rights relating to defective, unsafe, misdescribed or otherwise non-conforming products.

4. MULTI-PACK AND MULTIPLE-UNIT ORDERS

If you purchase a multi-pack or multiple units of the same product, we recommend opening one unit first to determine whether the product is suitable for you.

Under our voluntary 30-Day Money-Back Guarantee, if multiple units have been purchased, we may require any additional unopened units to be returned before issuing a refund for those units.

Where multiple units have all been opened, substantially consumed or used, we reserve the right to limit the voluntary guarantee to one opened unit plus qualifying unopened units.

This restriction does not apply where the products are defective, unsafe, incorrectly supplied or where applicable law provides you with additional rights.

5. DO I NEED TO RETURN THE PRODUCT?

Please do not return a product unless our Customer Support team asks you to do so.

Depending on the product and circumstances, we may be able to process your refund without requiring a physical return.

If a return is required, we will provide you with return instructions.

Products sent to us without prior return authorisation may not be accepted or identifiable.

For opened dietary supplements and other ingestible products, we may choose not to require a physical return for health, hygiene and product-safety reasons.

6. RETURN SHIPPING COSTS

Where a return is requested solely because you have changed your mind or are using our voluntary 30-Day Money-Back Guarantee, you may be responsible for the cost of returning the product if we require a physical return.

If a product is:

  • defective;

  • damaged when received;

  • incorrectly supplied;

  • materially different from its description; or

  • otherwise required by applicable law to be returned at our expense,

we will cover reasonable return shipping costs or provide an appropriate alternative solution.

Where mandatory consumer law requires us to pay return costs, that law will apply.

7. ORIGINAL SHIPPING CHARGES

Standard shipping is provided free of charge for orders shipped to the United States and Canada, so there is ordinarily no standard outbound shipping charge to refund for those orders.

For international orders or orders where a customer selected a paid or expedited shipping service, original shipping charges are generally non-refundable under our voluntary 30-Day Money-Back Guarantee unless:

  • the entire order is defective or incorrectly supplied;

  • we failed to provide the agreed service;

  • applicable consumer law requires the shipping charge to be refunded; or

  • we expressly agree otherwise.

Any mandatory statutory rights remain unaffected.

8. HOW TO REQUEST A REFUND

To request a return or refund, email:

help@getinnolabs.com

Please provide:

  • your full name;

  • your order number;

  • the product concerned;

  • the reason for your return or refund request; and

  • photographs where the product arrived damaged, defective or incorrect.

For product-quality or safety concerns, we may also request the batch or lot number and expiry date printed on the product.

We may ask reasonable questions about your experience with the product. This helps us identify product-quality issues and improve our products.

Providing feedback does not waive your statutory rights.

9. DAMAGED PRODUCTS

If your order arrives damaged, please contact us as soon as reasonably possible.

Please include photographs of:

  • the damaged product;

  • the external shipping packaging;

  • the shipping label; and

  • any visible damage to the parcel.

Please retain the product and packaging while we investigate the issue.

Where appropriate, we will offer a replacement, refund or another remedy in accordance with applicable law.

10. DEFECTIVE OR QUALITY-CONCERN PRODUCTS

If you believe a product is defective, contaminated, spoiled, incorrectly formulated or otherwise presents a quality or safety concern, stop using the product and contact us immediately at help@getinnolabs.com.

Please retain the product and its packaging unless we instruct you otherwise.

We may request:

  • photographs;

  • the batch or lot number;

  • expiry date;

  • details of the issue;

  • information about how the product was stored; and

  • other information reasonably necessary to investigate the complaint.

Where appropriate, we may provide a replacement, refund or other remedy and investigate the relevant batch.

Nothing in this policy restricts rights or remedies relating to defective or unsafe products.

11. ADVERSE REACTIONS

If you experience an unexpected or concerning reaction after consuming or using one of our products, discontinue use and seek appropriate medical advice where necessary.

For serious reactions or medical emergencies, seek immediate medical attention.

You may also contact us at help@getinnolabs.com so that we can document and investigate the issue.

We may request product and batch information and other reasonable information necessary to investigate and comply with applicable product-safety or adverse-event reporting obligations.

A request for such information does not prevent you from requesting a refund where you otherwise qualify.

12. WRONG OR MISSING PRODUCTS

If we send you the wrong product or an item is missing from your order, please contact us at help@getinnolabs.com.

We will verify the order and, where appropriate, send the correct or missing product at no additional charge or provide an appropriate refund.

13. LOST ORDERS

If your order appears to have been lost in transit, please contact us.

We will investigate the shipment using its tracking information and the relevant carrier.

Where an order is confirmed or reasonably determined to have been lost before delivery, we will provide an appropriate replacement or refund.

Please see our Shipping & Delivery Policy for further information.

14. ORDERS MARKED AS DELIVERED BUT NOT RECEIVED

If tracking shows that an order has been delivered but you cannot locate it, please first check:

  • around your delivery location;

  • with other members of your household;

  • with neighbours;

  • with your building reception, concierge or mailroom where applicable; and

  • with the relevant carrier where appropriate.

If the package still cannot be located, contact us and we will provide reasonable assistance in investigating the delivery.

The appropriate remedy will depend upon the circumstances, carrier investigation and applicable consumer law.

15. CHANGE-OF-MIND RETURNS OUTSIDE OUR GUARANTEE

Returns requested outside the 30-Day Money-Back Guarantee will be considered in accordance with applicable consumer law.

Because dietary supplements, ingestible products and certain personal-care products can present health, hygiene and product-integrity concerns once opened, we generally cannot accept opened products for resale after the voluntary guarantee period unless the product is defective or applicable law requires otherwise.

Unopened and unused products in their original sealed packaging may be accepted for return at our discretion where no statutory return right applies.

Contact us before sending any product back.

16. CANCELLING AN ORDER BEFORE IT SHIPS

We process orders quickly.

Orders placed before 4:00 PM Monday through Friday are generally processed and shipped the same business day, which means the opportunity to cancel or modify an order may be very limited.

If you wish to cancel an order, contact help@getinnolabs.com as soon as possible.

We will make reasonable efforts to cancel the order if fulfilment has not begun.

Once an order has been processed or shipped, it may no longer be possible to cancel it before delivery. You may instead need to use the applicable return procedure after receiving it.

Mandatory statutory cancellation rights remain unaffected.

17. SUBSCRIPTION ORDERS

Cancelling a subscription prevents future recurring orders in accordance with the applicable subscription terms.

Cancelling a subscription does not automatically cancel or refund an order that has already been processed or shipped.

If you want to request a refund for a product already delivered under a subscription, the same 30-Day Money-Back Guarantee and refund conditions described in this policy apply.

Where applicable law provides additional subscription or automatic-renewal cancellation rights, those rights remain unaffected.

18. REFUND METHOD

Approved refunds will generally be issued to the original payment method used to place the order.

We ordinarily cannot redirect a refund to a different card, bank account or payment method.

If the original payment method is no longer available, please contact us and we will determine the appropriate procedure in accordance with the requirements of our payment provider and applicable law.

19. REFUND PROCESSING TIME

Once your refund has been approved, we aim to submit it to the original payment method within 5 business days.

After we submit the refund, your bank, card issuer or payment provider may require additional time to post the credit to your account.

These external processing times are outside our control.

If you have received confirmation from us that a refund has been issued but it has not appeared after a reasonable period, please contact your bank or payment provider first and then contact us if you require further assistance.

20. PROMOTIONAL ITEMS, DISCOUNTS AND FREE GIFTS

Refunds for discounted products will be based on the amount actually paid for the applicable product.

Where an order includes a free gift, bundle discount, buy-one-get-one promotion or similar offer, refund calculations may reasonably reflect the terms of that promotion.

Where a return causes an order to no longer qualify for a promotional discount, we may adjust the refund to reflect the price that would have applied to the retained products, where permitted by applicable law and clearly applicable to the promotion.

Statutory consumer rights remain unaffected.

21. GIFT CARDS

Gift cards and store credit are generally non-refundable and cannot be redeemed for cash except where required by applicable law.

Products purchased using a gift card remain eligible for applicable returns, refunds and statutory rights.

Where a refund relates to a purchase made using a gift card, the applicable amount may be returned to the original gift card or as store credit, subject to applicable law.

22. INTERNATIONAL RETURNS

International customers should contact us before returning any product.

Do not send an international return without receiving return instructions from our Customer Support team.

Where a return is required, customers are responsible for complying with applicable postal, courier and customs requirements.

Customs duties, import taxes and similar governmental charges are generally not refundable by Innovation Laboratories because they may have been collected by governmental authorities rather than by us.

You may need to apply directly to the relevant authority for reimbursement of such charges.

This does not affect any rights you may have under mandatory local consumer law.

23. UNITED STATES CONSUMERS

Our 30-Day Money-Back Guarantee is a voluntary commercial guarantee offered in addition to applicable federal and state consumer protections.

Nothing in this policy limits rights or remedies that cannot lawfully be waived.

24. UK, EU AND EEA CONSUMERS

Consumers located in the United Kingdom, European Union or European Economic Area may have additional statutory rights regarding online purchases, including cancellation rights and rights relating to defective or non-conforming goods.

These rights apply independently of our voluntary 30-Day Money-Back Guarantee.

Certain sealed goods that are not suitable for return for health protection or hygiene reasons may lose applicable cancellation rights after being unsealed where the relevant law permits this exception.

Nothing in this policy is intended to remove or restrict mandatory consumer rights applicable in your country.

25. REFUND AND RETURN ABUSE

Our refund policy is designed to provide customers with confidence to genuinely try our products.

We reserve the right, where permitted by law, to reject, restrict or investigate claims where we have reasonable grounds to suspect:

  • refund fraud;

  • return fraud;

  • repeated abuse of the 30-Day Money-Back Guarantee;

  • false claims that products were not delivered;

  • manipulation of tracking or delivery information;

  • deliberate product damage;

  • repeated claims using different accounts or identities;

  • excessive returns inconsistent with ordinary consumer use;

  • misuse of promotional offers; or

  • other fraudulent or abusive behaviour.

We may also restrict future purchases or use of our voluntary guarantees by customers who repeatedly abuse them.

Nothing in this section permits us to refuse legitimate statutory claims relating to defective, unsafe, misdescribed or non-conforming goods.

26. CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact us at help@getinnolabs.com before initiating a payment dispute or chargeback so that we have an opportunity to resolve the issue.

This does not restrict your legal right to dispute a transaction with your payment provider where appropriate.

Knowingly submitting false information in connection with a chargeback or claiming that an order was unauthorised or not received when the customer knows otherwise may constitute fraud.

We reserve the right to provide relevant order, delivery, tracking and customer-service records to payment processors, banks and card networks when responding to a payment dispute.

27. CHANGES TO THIS POLICY

We may update this Returns & Refund Policy periodically.

The version published on our Website will display the date on which it was last updated.

Changes will not retrospectively remove rights that have already arisen in relation to an existing purchase where doing so would be prohibited by applicable law.

28. CONTACT US

For returns, refunds, damaged products, order issues or questions about this policy, contact:

Innovation Laboratories
A trading name of Ad Magic Networks LLC

312 W 2nd St, Unit #A2299
Casper, Wyoming 82601
United States

Email: help@getinnolabs.com

Website: getinnolabs.com

Please include your order number when contacting us about an existing purchase.

30-Day Guarantee at a Glance

Guarantee period: 30 days from delivery

Can I try the product? Yes. Qualifying products may be opened and reasonably tried.

Do I have to return it? Not necessarily. Contact us first and we will tell you if a return is required.

How do I request a refund? Email help@getinnolabs.com with your order number.

When will my refund be processed? Approved refunds are normally submitted to your original payment method within 5 business days.

What about damaged or defective products? Contact us and we will arrange an appropriate replacement, refund or other remedy.

Does the guarantee affect my legal rights? No. The 30-Day Money-Back Guarantee is in addition to any mandatory statutory consumer rights.