Contact information
CONTACT INFORMATION
We're here to help.
If you have questions about your order, our products, shipping, returns, subscriptions, or anything else relating to Innovation Laboratories, please contact our Customer Support team.
Customer Support
Email: help@getinnolabs.com
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
Business Information
Innovation Laboratories
A trading name and brand operated by:
Ad Magic Networks LLC
312 W 2nd St, Unit #A2299
Casper, Wyoming 82601
United States
Website: getinnolabs.com
Email: help@getinnolabs.com
Product Safety & Quality Concerns
If you are contacting us about a product quality issue, adverse reaction, damaged product, or other product-safety concern, please include where available:
-
your order number;
-
the product name;
-
batch or lot number;
-
expiry date; and
-
a description of the issue.
For serious or urgent medical concerns, please seek appropriate medical attention rather than relying on Customer Support.
Returns & Refunds
For return or refund requests, email help@getinnolabs.com with your order number.
Please do not return products to our business address without first contacting Customer Support and receiving return instructions.
Contact Us
For all general enquiries:
Email: help@getinnolabs.com
We aim to respond to customer enquiries as quickly as possible during normal business days.