Contact information

CONTACT INFORMATION

We're here to help.

If you have questions about your order, our products, shipping, returns, subscriptions, or anything else relating to Innovation Laboratories, please contact our Customer Support team.

Customer Support

Email: help@getinnolabs.com

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Business Information

Innovation Laboratories
A trading name and brand operated by:

Ad Magic Networks LLC
312 W 2nd St, Unit #A2299
Casper, Wyoming 82601
United States

Website: getinnolabs.com
Email: help@getinnolabs.com

Product Safety & Quality Concerns

If you are contacting us about a product quality issue, adverse reaction, damaged product, or other product-safety concern, please include where available:

  • your order number;

  • the product name;

  • batch or lot number;

  • expiry date; and

  • a description of the issue.

For serious or urgent medical concerns, please seek appropriate medical attention rather than relying on Customer Support.

Returns & Refunds

For return or refund requests, email help@getinnolabs.com with your order number.

Please do not return products to our business address without first contacting Customer Support and receiving return instructions.

Contact Us

For all general enquiries:

Email: help@getinnolabs.com

We aim to respond to customer enquiries as quickly as possible during normal business days.